Desktop Support Engineer – Part time

SpikeIT Global Solutions, Inc.•Jersey City, NJ

31d•Remote

About The Position

We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments.

Requirements

7-10 years of hands-on experience in desktop support or similar IT roles.
Proven expertise in laptop deployment and user onboarding processes.
Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management.
Proficiency in Windows and/or macOS environments, including troubleshooting and configuration.
Strong knowledge of hardware components, peripherals, and networking fundamentals.
Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes.
Familiarity with Active Directory, Office 365, and remote desktop tools.
Excellent problem-solving skills and ability to work under pressure.
Strong communication skills to interact with end-users and cross-functional teams.

Responsibilities

Deploy, configure, and set up laptops for new users, ensuring seamless onboarding.
Troubleshoot and resolve hardware, software, and network issues for desktops and laptops.
Install, configure, and maintain operating systems, software applications, and updates.
Provide 24/7 on-call support to address and resolve technical issues promptly.
Manage IT inventory, including hardware and software assets.
Collaborate with global teams to support IT infrastructure during night shift hours.
Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services.
Configure and support Azure AD for user authentication and device management.
Monitor and optimize Azure-based desktop environments for performance and security.
Document technical issues, resolutions, and processes for future reference.
Ensure compliance with organizational IT policies and security standards.
Perform system upgrades, patches, and preventive maintenance.
Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications.
Escalate complex issues to higher-level support teams when necessary.