Desktop Support

TEKsystems•Bolingbrook, IL

3d•$25 - $32•Onsite

About The Position

POSITION SUMMARY: • Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Mobile Devices. • Provides support for software, hardware and networking support for desktops, laptops and mobile devices. • Installs software on computers. • Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers). • Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed. • Conducts routine maintenance on computers and peripherals. • Participates in the planning and implementation of computer upgrades, enhancements and expansions. • Provides support by identifying, investigating and researching customer questions and problems. • Repairs hardware or coordinates the repair of hardware devices. • Provide training and follow-up as appropriate. • Logs activities within ticketing system for tracking. • Schedules and provides training sessions as appropriate to meet customer needs. • Maintains inventory of computer related hardware and software. • Work collaboratively with department technical liaisons to resolve customer issues. • Provides follow-up on problems or escalation. • Maintains a high degree of professionalism in actions, demeanor and dress. • Ensure that up-to-date support and troubleshooting information is available for customers to reference. • Ensures customer satisfaction throughout the service delivery transaction. • Performs other duties as assigned.

Requirements

Bachelor’s degree in computer science or applicable work experience
3+ years of IT support experience
Proven track record working in an enterprise-level technical support role for at least three years, providing various hardware/software troubleshooting.
Extensive knowledge of Windows 10; Microsoft Office including Project and Visio.
Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF.
Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations.
Self-starter able to work with minimal direction.
Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems.
Able to quickly assess situations and adapt to dynamic priorities.
High availability, business-hours availability and support required
Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.
Desktop
Windows 10
Troubleshooting
Active directory
Hardware
Customer service
mobile device
Office 365
Technical support
Sccm
A/V
Intune
Mac
Executive Support

Responsibilities

Provide excellent customer experience and immediate, precise support on technical issues related to Laptops/Desktops/Mobile Devices.
Provide software, hardware, and networking support for desktops, laptops, and mobile devices.
Install software on computers.
Install or replace computer hardware and peripherals (i.e. computers, mobile devices, and printers).
Perform initial troubleshooting on computer-related equipment and arrange for additional support as needed.
Conduct routine maintenance on computers and peripherals.
Participate in the planning and implementation of computer upgrades, enhancements, and expansions.
Provide support by identifying, investigating, and researching customer questions and problems.
Repair hardware or coordinate the repair of hardware devices.
Provide training and follow-up as appropriate.
Log activities within the ticketing system for tracking.
Schedule and provide training sessions as appropriate to meet customer needs.
Maintain inventory of computer-related hardware and software.
Work collaboratively with department technical liaisons to resolve customer issues.
Provide follow-up on problems or escalation.
Maintain a high degree of professionalism in actions, demeanor, and dress.
Ensure that up-to-date support and troubleshooting information is available for customers to reference.
Ensure customer satisfaction throughout the service delivery transaction.
Perform other duties as assigned.