POSITION SUMMARY: • Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Mobile Devices. • Provides support for software, hardware and networking support for desktops, laptops and mobile devices. • Installs software on computers. • Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers). • Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed. • Conducts routine maintenance on computers and peripherals. • Participates in the planning and implementation of computer upgrades, enhancements and expansions. • Provides support by identifying, investigating and researching customer questions and problems. • Repairs hardware or coordinates the repair of hardware devices. • Provide training and follow-up as appropriate. • Logs activities within ticketing system for tracking. • Schedules and provides training sessions as appropriate to meet customer needs. • Maintains inventory of computer related hardware and software. • Work collaboratively with department technical liaisons to resolve customer issues. • Provides follow-up on problems or escalation. • Maintains a high degree of professionalism in actions, demeanor and dress. • Ensure that up-to-date support and troubleshooting information is available for customers to reference. • Ensures customer satisfaction throughout the service delivery transaction. • Performs other duties as assigned.