Desktop Support Engineer II

Veeam Software • Seattle, WA

9d • Onsite

About The Position

As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day. This role combines executive-facing technical support with ownership of workplace technology, including audio/visual solutions and office technology systems. Success in this position requires strong technical expertise, discretion, professionalism, and a commitment to providing an outstanding user experience in a fast-paced environment.

Requirements

• Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.
• 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.
• Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
• Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.
• Deep proficiency with Microsoft 365 — Outlook, Teams, SharePoint, and OneDrive — including calendar and mailbox troubleshooting for heavily scheduled executives.
• Hands-on experience with enterprise ITSM ticketing systems.
• Hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune — candidates must be able to demonstrate working proficiency in each.
• Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices.
• Outstanding customer service orientation with polished communication skills.
• Ability to work independently with minimal supervision while maintaining accountability.
• Strong analytical and problem-solving abilities with a persistent, solution-focused mindset.
• Excellent written, verbal, and presentation skills suitable for executive-level interactions.
• Calm demeanor and methodical approach when managing high-pressure or sensitive support situations.
• Demonstrated discretion and professionalism when handling confidential information.

Nice To Haves

• Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.
• Experience with installation, cabling, and maintenance of office technology equipment.
• Ability to lift and transport equipment up to 50 lbs.
• Experience supporting executives in a global or multi-site organization.
• Familiarity with executive travel support, including remote troubleshooting across time zones.

Responsibilities

• Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy.
• Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed.
• Offer on-site presence for board meetings, all-hands, conferences, and other high-visibility events, including technology setup and standby coverage for the duration.
• Manage audio/visual setup and troubleshooting for executive presentations and video conferencing.
• Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews.
• Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.
• Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune.
• Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff.
• Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones.
• Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution rather than handing off.
• Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
• Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met.

Benefits

• Unlimited paid time off
• 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree