Desktop Support Engineer

Workhorse Technologies•Union City, IN

6d•Onsite

About The Position

We are seeking a hands-on Desktop Support Engineer to provide frontline IT support across our automotive manufacturing facility. This role is critical to keeping plant floor systems, office IT, and production-adjacent technology running with minimal downtime. The ideal candidate is comfortable working in both a traditional office IT environment and a fast-paced manufacturing floor setting, understands the urgency of minimizing production impact, and can troubleshoot a wide range of hardware, software, and network issues.

Requirements

Associate’s or bachelor’s degree in IT, Computer Science, or related field.
3 to 5 years of experience in desktop, technical, or IT support.
Strong troubleshooting skills across hardware, software, and networking.
Experience with Windows, Linux, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.
Strong customer service, communication, and problem-solving skills.
Ability to work independently in a hands-on manufacturing environment.
Ability to prioritize issues based on business and production impact.
Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.

Nice To Haves

Experience supporting an automotive or manufacturing environment.
Experience with plant-floor/operational technology, industrial PCs, barcode systems, or label printing.
Experience with Intune, SCCM/MECM, endpoint security, or similar tools.
CompTIA A+, Network+, Microsoft, or other relevant certifications.

Responsibilities

Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
Troubleshoot Windows, Linux, Microsoft 365, email, authentication, VPN, and common business applications.
Support plant-floor computers, terminals, barcode scanners, label printers, and other manufacturing technology.
Troubleshoot basic wired/wireless network, connectivity, DNS, DHCP, and endpoint issues.
Work closely with Manufacturing, Engineering, Quality, Maintenance, and Operations to resolve IT-related issues.
Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset inventory.
Monitor and maintain endpoint security, patching, and device compliance in accordance with company standards.
Manage support tickets, document resolutions, and escalate complex issues to appropriate IT teams or vendors.
Participate in hardware refreshes, system upgrades, plant projects, and technology deployments.
Identify recurring issues and recommend improvements to increase IT reliability and user experience.
Follow all IT security, plant safety, and operational procedures.
Re-image existing employee PCs, as needed, without the loss of data.
Create, maintain, and delete Windows Active Directory accounts in accordance with company standards.
Follow documented procedures and controls.
Must maintain required evidence of compliance and provide SOX Audit support as required.
Manage conference room equipment and set Audio Visual Standards for Conference rooms.
Work directly with HR to support onboarding and offboarding of IT services for Associates.