Desktop Support Engineer
About The Position
On-site Deskside Support Engineer. Employment will be on a 1099/freelancer contract basis. The role involves handling Incidents and Service Requests and near desk support, providing services to End Users for End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software. It also includes support for Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices), Locally-attached devices (e.g. personal printers, projectors), daily health checks to End User Devices and Network attached devices as required, and meeting room support as required. The engineer will provide effective Deskside Support Services in accordance with the appropriate Performance Standards.
Requirements
- Minimum 2-3 years’ experience in Windows Desktop support
- Experience in Windows 7-10
- Experience in Microsoft Active Directory
- Experience in utilization of GPOs
- Experience in MS Office 365
- Experience in PC hardware installation and troubleshooting
- Experience in Enterprise anti-virus solutions
- Experience in Helpdesk ticketing systems (e.g. ServiceNow)
- Experience in Mobile device management including IOS and Android devices
- Experience in Enterprise encryption solutions
- Experience in Windows PC/laptop management via Active Directory
- Proven analytical, troubleshooting, and problem-solving skills
- Ability to multi-task, effectively determine priorities and meet SLA’s
- Excellent communication, rapport building and internal customer service skills
Responsibilities
- Handle Incidents and Service Requests and near desk support
- Provide services to End Users for End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
- Provide services for Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
- Provide services for Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)
- Provide services for Locally-attached devices (e.g. personal printers, projectors)
- Daily health checks to End User Devices and Network attached devices as required
- Meeting room support as required
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
