Desktop Support Computer Technician ONSITE in Rensselaer, NY

Unisys•Rensselaer, NY

1d•Onsite

About The Position

The Desktop Support Computer Technician provides the full range of Field Engineering support for an assigned base of large or complex clients and takes ownership of onsite service activity. The role performs advanced-level maintenance on all products, including low-complexity installation activities, and uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. The technician provides technical feedback on equipment, systems, and processes to improve service delivery; identifies and resolves systemic team issues; and proactively assists other team members with technical expertise. The role also contributes to improved client-services metrics reporting and documentation, and monitors technical and process issues, informing the manager and/or team and recommending improvements. The position is onsite five days a week in Rensselaer, New York. It may require access to export-controlled commodities and technology, so applicants should be eligible for any required U.S. Government authorizations.

Requirements

High school diploma or GED.
Generally, 2–4 years of experience in the area of responsibility.
Willingness to work onsite five days a week.
Applicants should be eligible for any required U.S. Government authorizations if the role requires access to export-controlled commodities and technology.

Nice To Haves

Technical certification or an associate degree may be required.

Responsibilities

Provide Field Engineering support for an assigned base of large or complex clients.
Take ownership of onsite service activity.
Perform advanced-level maintenance on products, including low-complexity installations.
Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to client-services metrics reporting and documentation.
Monitor technical and process issues, inform the manager and/or team, and recommend improvements.