Desktop Support Technician (Onsite)s

Serigor•Mount Laurel, NJ

2d•Onsite

About The Position

The Desktop Support Technician joins the IT Operations team and is responsible for deploying, maintaining, tracking, supporting, and repairing end-user computing devices across the organization. The role covers Windows device imaging and configuration, asset inventory management, shipping and receiving, hardware repair, documentation, and Level 1 and Level 2 end-user support. The technician supports employees in onsite and remote environments and manages multiple priorities while providing customer-focused service and maintaining accurate records.

Requirements

At least 2 years of Desktop Support, Help Desk, IT Support, or End User Computing experience.
Experience imaging and deploying Windows-based devices.
Experience with asset inventory management systems.
Hands-on experience troubleshooting and repairing laptop, desktop, and peripheral hardware.
Experience shipping and receiving IT equipment.
Strong understanding of Windows 10/11, Microsoft Office 365, Active Directory, endpoint management tools, and IT hardware lifecycle processes.
Experience with ticketing systems such as ServiceNow, Jira Service Management, or similar platforms.
PowerShell experience.
Strong written and verbal communication skills.
Ability to lift and move computer equipment weighing up to 50 lbs.
Reliable transportation for an onsite role with 10% travel.
Customer service, attention to detail, problem-solving, organization, time management, accountability, adaptability, and teamwork.

Nice To Haves

CompTIA A+ Certification.
Experience with Microsoft Intune, Autopilot, SCCM/MECM, or other endpoint management platforms.
Experience supporting remote workforce environments.
Knowledge of asset management and procurement processes.
Experience with hardware warranty management and vendor support coordination.
Experience with Azure AD / Entra ID.

Responsibilities

Image, configure, validate, and deploy Windows laptops, desktops, and mobile devices, including operating systems, applications, drivers, security tools, and corporate configurations.
Prepare equipment for employee onboarding, device refreshes, and project rollouts.
Maintain asset records, check devices in and out, track equipment lifecycle, tag and register assets, and conduct inventory audits.
Securely package, label, ship, and track IT equipment; record shipment details and update asset systems.
Receive returned devices, inspect and document them, reconcile them against inventory, and coordinate sanitization, recycling, redeployment, or disposal.
Identify missing or damaged equipment and escalate issues as necessary.
Diagnose and repair laptops, desktops, monitors, docking stations, printers, and peripherals; replace defective components and perform preventive maintenance and hardware upgrades.
Coordinate warranty repairs and vendor support, and maintain repair records and asset history.
Document asset tags, assignments, shipping and receiving, user details, repairs, and inventory updates.
Update tickets and service requests in the ITSM platform, and create or maintain process documentation, knowledge articles, and standard operating procedures.
Provide Level 1 and Level 2 support for hardware, software, peripherals, and basic network connectivity.
Assist users with workstation setup, troubleshooting, equipment replacement, and onboarding and offboarding.
Deliver customer service while meeting established service-level agreements.