Desktop Support/AV Technician

Benchmark Education Company•New Rochelle, NY

3d•$20 - $25•Onsite

About The Position

The Desktop Support/AV Technician provides day-to-day IT support to Benchmark Education employees and contractors, including remote employees and staff at the New Rochelle office. The role supports desktop hardware, applications, conference rooms, company events, and in-house and remote conferencing and presentation technology, with a strong focus on customer service. The technician handles end-user requests and incidents, configures new machines, maintains inventory, tests systems, trains and supports business users, and escalates issues to other support teams or vendors when needed. The role also builds and maintains conferencing solutions, keeps AV spaces ready for use, and provides digital studio recording support, including leadership video and audio recording, teleprompter setup, and video editing. It also helps plan and run company events by coordinating event calendars and technological and workforce resources. The position is onsite full time in New Rochelle, New York, and requires travel once or twice a year for offsite conferences or events. The technician works under general supervision and is expected to take initiative, communicate clearly, prioritize multiple deadlines, work effectively under pressure, and provide especially attentive support to company leadership. The usual work includes standing, sitting, and walking throughout the day and lifting up to 50 pounds.

Requirements

Legally eligible to work in the United States.
Bachelor's degree and at least 2 years of Desktop and AV support experience, or a High School Diploma/GED and at least 4 years of Desktop and AV/IT experience.
At least 2 years of experience with client technology functions, including AV equipment configuration and technical troubleshooting.
Willingness to work full time in the New Rochelle office.
Willingness to travel once or twice a year for offsite conferences or events.
Advanced knowledge of Windows and Mac environments.
Intermediate knowledge of mobile device use and management, including iOS and Android.
Knowledge of Microsoft products, including Office, Teams, and Outlook.
Advanced knowledge of AV equipment and related technologies.
Organizational and analytical skills, including the ability to navigate complex issues and achieve strategic goals.
Self-motivated, flexible, and resourceful.
Strong verbal and written communication skills, including experience addressing all levels of an organization.
Ability to prioritize and meet multiple aggressive deadlines.
Ability to work under pressure and meet tight deadlines.
Routine administrative skills.
Ability to define and follow instructions and procedures, absorb and apply technical information, and use information systems and technology in line with IT industry standards.
Ability to work in an organized manner and engage and influence on complex issues internally and with customers.
Ability to meet the physical requirements of the role, including standing, sitting, and walking throughout the day and lifting up to 50 pounds.

Responsibilities

Deliver professional and courteous desktop support to employees.
Handle inbound service requests and incidents reported by phone, chat, email, or ticket system.
Set up and configure new machines.
Keep inventory up to date.
Participate in IT projects as needed.
Test systems regularly, including daily walkthroughs, and escalate issues.
Provide training and support to business users.
Provide a high level of customer support to key leadership.
Record leadership videos and audio in the digital studio, set up the teleprompter, and edit videos.
Escalate issues to other support teams as required, including vendor and infrastructure issues.
Build and maintain conferencing system solutions.
Support Microsoft Teams, Microsoft Teams Rooms, Zoom, WebEx, BlueJeans, and other conferencing systems.
Ensure AV spaces are presentable and ready for use.
Maintain an event calendar and plan technological and workforce resources accordingly.
Assist with running company events, including Town Halls and Sales Meetings.
Anticipate business needs and plan accordingly.
Present ideas and plans concisely and thoughtfully.