Desktop Support and Endpoint Administrator - Houston, TX

Zedcor Security Solutions•Houston, TX

9d•Onsite

About The Position

Zedcor is seeking two experienced Desktop Support and Endpoint Administrators to provide hands-on technical support to employees at our Houston locations. This position is responsible for resolving help desk requests, answering employee support calls, provisioning computers and mobile devices, maintaining endpoint security and configuration through Microsoft Intune and Entra ID, and managing the lifecycle of company-issued technology assets.

Requirements

Three or more years of desktop support, endpoint administration, help desk, or related information technology experience.
Hands-on experience administering and troubleshooting Microsoft Intune.
Working knowledge of Microsoft Entra ID, device registration, user access, groups, and multifactor authentication.
Experience provisioning and supporting Windows 11 desktops and laptops.
Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Experience supporting mobile phones and tablets, including iPhones, Android devices, and iPads.
Experience managing technology inventory and endpoint asset records.
Strong hardware, software, peripheral, network-connectivity, and account troubleshooting skills.
Ability to communicate technical information clearly and respectfully to nontechnical employees.
Ability to manage multiple tickets and priorities while maintaining accurate documentation.
Ability to work independently in a fast-paced, onsite environment.
Valid driver’s license and reliable transportation for local travel between the two Houston facilities.
Ability to lift, move, and install computers, monitors, and related equipment.

Nice To Haves

Experience with Windows Autopilot and automated endpoint provisioning.
Experience with Apple Business Manager or managed Apple device deployment.
Experience supporting Axis products, software, cameras, or video-management environments.
Familiarity with Microsoft Defender for Endpoint, Conditional Access, and endpoint compliance policies.
Experience supporting users in a security, surveillance, monitoring, or technology operations environment.
Microsoft certifications related to endpoint administration, Microsoft 365, Azure, or identity management.
Experience with IT service-management and asset-management platforms.

Responsibilities

Provide onsite, telephone, and remote technical support to employees.
Receive, document, prioritize, troubleshoot, and resolve help desk tickets.
Answer employee support calls and provide clear, professional assistance.
Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, peripherals, and related office technology.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
Assist users with account access, password, multifactor authentication, and device-enrollment issues.
Escalate complex incidents while maintaining ownership and communication through resolution.
Document solutions, troubleshooting steps, and recurring issues in the help desk system.
Configure, provision, deploy, replace, and retire company desktops and laptops.
Enroll and manage Windows devices through Microsoft Intune.
Support device provisioning through Windows Autopilot or similar deployment processes.
Install approved operating systems, applications, security tools, drivers, and updates.
Prepare computers and related equipment for new employees, transfers, and replacements.
Install and set up computers, monitors, docking stations, phones, and peripherals at employee workspaces.
Verify that new devices meet company security and configuration requirements before deployment.
Recover, secure, wipe, and reassign equipment returned during employee offboarding.
Manage and troubleshoot endpoint enrollment, compliance, configuration, and application deployment through Microsoft Intune.
Assist with Entra ID user accounts, groups, device registrations, and access-related issues.
Troubleshoot conditional access, device compliance, multifactor authentication, and identity-related problems.
Support the deployment of security policies, software, updates, and configuration profiles.
Identify and remediate devices that are noncompliant, inactive, improperly configured, or missing required applications.
Maintain accurate documentation of endpoint standards and provisioning procedures.
Provision and support company-issued mobile phones and iPads.
Assist employees with mobile device setup, enrollment, authentication, email, Teams, and approved business applications.
Troubleshoot cellular, Wi-Fi, application, synchronization, and device-access issues.
Support mobile device onboarding, replacement, reassignment, and offboarding.
Apply mobile device management policies and confirm compliance with company security requirements.
Help employees securely transfer business information when devices are replaced.
Maintain an accurate inventory of desktops, laptops, mobile phones, iPads, monitors, docking stations, and related equipment.
Record asset assignments, serial numbers, device status, locations, warranties, and lifecycle information.
Perform periodic physical inventory and reconcile records against deployed equipment.
Track equipment issued to new hires, transferred between employees, placed in storage, returned, repaired, or retired.
Coordinate warranty claims, repairs, replacements, and secure equipment disposal.
Keep the equipment storage and staging areas organized and accurately documented.
Provide end-user support for Axis technology, applications, and related workstations used by Zedcor.
Assist with the installation, configuration, and troubleshooting of approved Axis software and devices.
Work with infrastructure, network, security, and operations teams when Axis-related issues require additional technical expertise.
Support other approved business applications and operational technology used by employees.