Desktop Endpoint Specialist
Diné Development Corporation•Boulder, CO
•Onsite
About The Position
The Desktop Endpoint Specialist position provides onsite desktop and endpoint administration/support for users and devices in Boulder, CO, supporting secure, available, and properly configured laptops, desktops, mobile devices, printers, peripherals, software, and network connectivity. The role combines end-user support with endpoint lifecycle, inventory, vulnerability, software deployment, and documentation responsibilities. Position is Contingent Upon Contract Award.
Requirements
- Minimum 6 years of experience in related field
- Minimum Associate’s degree
- Active Secret clearance required.
- Hands-on proficiency supporting Windows 11, Microsoft 365, BigFix, Microsoft Intune, Company Portal, BitLocker, iOS/Android mobile devices, Mac/JAMF Pro, printers/MFDs, Surface Hub, PIV/CAC readers, monitors, encrypted external drives, endpoint vulnerability tools, software licensing, asset inventory, and user connectivity.
- Strong customer-service and troubleshooting skills are required.
Nice To Haves
- Endpoint certifications related to Microsoft Intune/Endpoint Management, Windows, Apple/JAMF, and ITILv3 are highly desired.
Responsibilities
- Provide onsite desktop/endpoint support for end users, including laptop configuration and deployment and mobile-device configuration and deployment.
- Perform routine maintenance and technical support for servers, laptops, printers, desktops, mobile devices, network devices, peripherals, and Government-furnished equipment used onsite or offsite.
- Move, install, upgrade, diagnose, repair, and coordinate replacement of endpoint hardware; maintain accurate equipment and property-custodian records.
- Install approved software, configure software for user access, maintain software/version/license inventories, and identify unauthorized or noncompliant software.
- Troubleshoot end-user technical and connectivity issues involving PC configurations, drivers, printers, approved software, and network access.
- Deploy applications using BigFix, Microsoft Intune, and Company Portal; support Windows 11, Microsoft 365, enterprise applications, Azure network file shares, and specialized applications.
- Support endpoint vulnerability management using approved security tools and maintain secure endpoint configurations.
- Support Windows laptops and desktops, including productivity software and full-disk encryption using BitLocker or other approved products.
- Administer/support Apple, Android, and iOS mobile devices using Microsoft Intune; support Mac devices with working knowledge of JAMF Pro.
- Install, configure, and maintain local/network printers and support Microsoft Surface Hub interactive whiteboards and peripherals.
- Maintain hardware/software technical documentation, inventories, installation records, and SOPs; support cross-training and knowledge transfer.
- Support classified/SPIRNet and unclassified environments as authorized and comply with applicable security, badging, and information-protection requirements.
- Other duties as assigned.
Benefits
- medical, dental, vision, life and disability coverage
- retirement savings with company match
- paid time off
- voluntary supplemental benefits
- access to an employee assistance program
- educational assistance with tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
