Desktop Support Analyst

Stamford Health • Stamford, CT

3d • Onsite

About The Position

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission. The individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with. The Desktop Support Analyst is primarily responsible for the Tier II support function of Desktop Services. Duties include management, coordination, and completion of Moves/Adds/Changes (MACs), Break / Fix, and L2 support & problem response for various component technologies. The majority of the Desktop Support Analyst’s time will be spent on support and problem resolution matters; however, this individual would also participate in Desktop Team Projects and support engineering efforts as appropriate.

Requirements

• Bachelor’s degree desired or equivalent technical training with at least 3 years’ experience in Desktop Support services.
• Minimum 2 years of experience in a desktop support role with Bachelor’s degree
• Strong, demonstrable experience in Microsoft / Windows 7 & 10, HP/Dell computer hardware,
• Strong, demonstrable experience with HP/Xerox MFD printers, MS Office support.

Nice To Haves

• Experience with remote control software (i.e., Bomgar)
• Experience with software distribution (i.e., Symantec Altiris)
• Experience with asset management (i.e., Barcode Essentials)
• Experience with virus protection services (i.e., McAfee)

Responsibilities

• Provide Level 2 support to the desktop end user community.
• Monitor the problem queue and respond to triaged Break / Fix incidents for Desktops, Laptops, Tablets, Printers, Mobile Devices, etc. and fully documenting response and resolution in order to close tickets.
• Plan, coordinate, and complete Relocations, Adds, and Changes Across the Enterprise.
• Leverage desktop management tools and applications to enable effective and efficient support.
• Provide support to end user by diagnosing root cause, providing troubleshooting expertise, determining options for resolution, and resolving issues.
• Escalate the issue to the Desktop Engineer for Tier III support if resolution cannot be achieved.

Benefits

• Competitive salary
• Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children’s Learning Center

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree