Desktop Support Analyst

TEKsystems•Florham Park, NJ

1d•$25 - $31•Onsite

About The Position

We are seeking a Desktop Support Technician to provide Level 1 and Level 2 technical support for end users in a Windows-based enterprise environment. This role will be responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and ensuring timely resolution of technical incidents.

Requirements

2+ years of desktop support, help desk, or technical support experience.
Strong Level 1 and Level 2 troubleshooting experience supporting Windows environments.
Hands-on experience with Microsoft Office Suite and Exchange.
Experience administering and troubleshooting Active Directory and Group Policy.
Experience installing and configuring hardware, software, and endpoint devices.
Strong knowledge of VPN connectivity and remote access support.
Excellent troubleshooting, analytical, and problem-solving skills.
Solid understanding of networking fundamentals and troubleshooting methodologies.
Experience supporting LAN/WAN environments.
Knowledge of TCP/IP networking concepts.
Experience troubleshooting VPN connectivity, internet access issues, and firewall-related problems.
Ability to identify and resolve common network connectivity and performance issues.
Strong customer service and end-user support experience.
Excellent verbal and written communication skills.
Professional demeanor with a positive, team-oriented attitude.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong attention to detail and commitment to issue resolution.

Nice To Haves

Experience supporting enterprise environments.
Familiarity with ITSM/ticketing systems such as ServiceNow, Jira, or similar platforms.
Experience with workstation deployments, imaging, and hardware refresh projects.
Knowledge of Microsoft 365 administration and cloud-based services.

Responsibilities

Provide onsite and remote desktop support for hardware, software, operating system, and connectivity issues.
Troubleshoot and resolve Windows PC, laptop, printer, and peripheral-related problems.
Support Microsoft Office applications, Outlook, and other business-critical software.
Install, configure, and maintain desktop applications, operating systems, and user devices.
Administer and support Active Directory user accounts, permissions, group memberships, and password resets.
Troubleshoot Group Policy, Exchange, VPN, and network connectivity issues.
Set up, deploy, and configure new computers, mobile devices, and peripheral equipment.
Respond to and resolve technical support requests through a ticketing system, phone, email, and walk-up support.
Escalate complex issues to appropriate teams when necessary.
Document troubleshooting steps, resolutions, and support activities.
Provide user guidance and technical training as needed.