Desktop Support Analyst

TEKsystems • Baltimore, MD

4d • $32 - $35 • Onsite

About The Position

This support role serves as an escalation point for Tier 1 support and provides advanced technical support to the user base. Support is provided via phone, email, text, and in-person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service, and advanced technical skills.

Requirements

• Strong communication skills
• Strong customer service skills
• Advanced technical skills
• Active directory
• Windows
• Network Connectivity
• Hardware

Nice To Haves

• Self-starter
• Ability to work with different networking vendors
• Ability to work with TV vendors

Responsibilities

• Serves as an escalation point for Tier 1 support.
• Provides advanced technical support to the user base.
• Provides support via phone, email, text, and in-person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area.
• Works with different networking vendors, TV vendors, etc.

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed