DESKTOP SUPPORT ANALYST (SENIOR)
T&T Companies•Pasadena, TX
•$55,000 - $65,000•Onsite
About The Position
A critical first line support role assisting Teichman Group (in regional offices) with technical support. This role will provide support in the following areas: Desktop, Networking, printing, and mobile & telephony environments.
Requirements
- Support of Windows 10/11, iOS, and Android in an enterprise environment
- Desktop and laptop hardware configuration
- Microsoft 365, Azure AD, Exchange, RMM, EDR, Knowledge of Windows Imaging
- Skill in completing assignments accurately and with attention to detail.
- Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
- Ability to process and handle confidential information with discretion.
- Ability to work evenings, nights and weekends as necessary.
- Ability to work independently and/or in a collaborative environment.
Nice To Haves
- Preferred 7+ years’ experience in a Desktop support role
- Spoken language: English & Spanish – preferred
Responsibilities
- Be the first point of contact for all users in the region for any IT related issues or questions.
- Working as part of the global IT department, adhering to corporate standards across all technologies.
- Direct knowledge of account administration by creating user accounts and email accounts using Active Directory, Azure AD and other systems.
- Support, troubleshoot, and resolve end user problems relating to Remote support, VPN, and computer hardware/software issues.
- Install and configure new end-user workstations and laptops and install hardware/software upgrades.
- Understanding of mobile phone technologies, carriers, and deployment methods.
- Cybersecurity focused with an Understanding of virus and malicious software removal techniques and best practices.
- Participate and manage projects for rollout of new hardware/software, office expansions, new offices, etc.
- Proactive monitoring of all IT systems.
- Make recommendations to management for technical and process improvements.
- Experience with remote access technologies.
- Accepting, reviewing, and completing issues via a ticketing system.
- Assist in project work to roll out new technologies.
- Must be a self-starter that has an interest in constantly learning and accepting developmental feedback.
- Any other duties as and when required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
