Senior Desktop Support Analyst

Plymouth Rock Assurance•Boston, MA

1d•$83,500 - $117,000•Hybrid

About The Position

The Senior Desktop Support Analyst supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence.

Requirements

Familiarity with Windows and macOS.
Advanced knowledge of Microsoft 365.
Advanced knowledge of Active directory group policy management.
Advanced knowledge of SCCM and Intune.
Strong troubleshooting and problem-solving abilities.
Excellent communication skills.
Ability to work independently and in a team.
Eagerness to learn new technologies.
Basic understanding of networking.
Basic understanding of video conferencing technologies.
A Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience) is required.

Nice To Haves

Experience with endpoint management tools such Jamf.
Familiarity with scripting languages like PowerShell or Python.
Information technology service management.
Basic knowledge of networking and video conference support.
ITIL certification.
Experience in IT support or a similar endpoint support role.

Responsibilities

Assisting with the deployment and maintenance of various devices.
Managing OS and application patching using tools like Intune and Jamf.
Monitoring endpoint security.
Troubleshooting hardware and software issues.
Collaboration with IT teams on software deployment and maintenance.
Assisting with patch management.
Maintaining documentation.
Providing user support and training on best practices.
Assisting with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices.
Supporting video conferencing systems and remote access tools.

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits