Desktop Support Analyst I

DYOPATH•Athens, GA

6d•Onsite

About The Position

DYOPATH is hiring a Desktop Support Analyst I to provide technical and end-user support and help maintain smooth IT operations. This on-site role is located in Athens, Georgia, and works a first shift schedule, Monday through Friday. The stated pay rate is $23 per hour. The analyst will support desktops, laptops, printers, scanners, peripherals, and company systems, while working with a team to resolve technical issues and improve service.

Requirements

Bachelor’s degree in Computer Science, IT, or a related field, or four years of equivalent work experience.
A+ Certification required.
Intermediate desktop support and troubleshooting skills for hardware, software, and peripheral issues.
Familiarity with Microsoft 365 (O365), Windows environments, and SharePoint.
Strong written and verbal communication skills.
Detail-oriented with a strong customer service focus.
Ability to prioritize tasks effectively.
Ability to work collaboratively in a team environment.
Valid driver’s license with an acceptable driving record.
Ability to pass a background check prior to hire.

Responsibilities

Provide technical and end-user support for desktops, laptops, printers, scanners, and peripherals.
Provide remote and on-site desktop support, troubleshooting hardware, software, application, and peripheral issues by phone, chat, or in person.
Install, deploy, and maintain company systems and applications.
Track and resolve incidents using internal ticketing systems while meeting service-level agreements.
Perform software updates, including Microsoft security patches and antivirus signatures.
Document processes and create knowledge base articles.
Act as a liaison with third-party vendors and technicians.
Order parts for hardware maintenance and repairs.
Participate in special projects and continuous improvement initiatives.