Desktop Support Analyst I

Dyopath•Athens, GA

6d•Onsite

About The Position

DYOPATH is seeking a Desktop Support Analyst I to provide technical and end-user support and help maintain smooth IT operations. The role supports desktops, laptops, printers, scanners, and other peripherals, and troubleshoots hardware, software, application, and peripheral issues through phone, chat, remote access, and in-person support. The analyst installs, deploys, and maintains company systems and applications; tracks and resolves incidents using internal ticketing systems while meeting service-level agreements; and performs software updates, including Microsoft security patches and antivirus signatures. The position also involves documenting processes, creating knowledge base articles, coordinating with third-party vendors and technicians, ordering parts for hardware maintenance and repairs, and contributing to special projects and continuous improvement initiatives. The role is on-site in Athens, Georgia, on the first shift, Monday through Friday, at $23 per hour.

Requirements

Bachelor’s degree in Computer Science, IT, or a related field, or four years of equivalent work experience.
A+ Certification required.
Intermediate desktop support and troubleshooting skills for hardware, software, and peripheral issues.
Familiarity with Microsoft 365 (O365), Windows environments, and SharePoint.
Strong written and verbal communication skills.
Detail-oriented with a strong customer service focus.
Ability to prioritize tasks effectively.
Ability to work collaboratively in a team environment.
Valid driver’s license with acceptable driving record.
Ability to pass a background check prior to hire.

Responsibilities

Provide technical and end-user support for desktops, laptops, printers, scanners, and peripherals.
Provide remote and on-site desktop support, troubleshooting hardware, software, application, and peripheral issues via phone, chat, or in person.
Install, deploy, and maintain company systems and applications.
Track and resolve incidents using internal ticketing systems while meeting SLAs.
Perform software updates, including Microsoft security patches and antivirus signatures.
Document processes and create knowledge base articles.
Act as a liaison with third-party vendors and technicians.
Order parts for hardware maintenance and repairs.
Participate in special projects and continuous improvement initiatives.