Desktop Support Analyst I (Remote - Southern California) - Remote - Nationwide

Vituity•Sacramento, CA

1d•$23 - $29•Remote

About The Position

The Desktop Support Analyst I provides desktop and Service Desk support, including handling and thoroughly documenting tickets involving PC and printer/MFP hardware, PC and VoIP phone peripherals, Microsoft Windows, Microsoft Office, VMware virtual desktop products, Apple iOS, Adobe Acrobat, and Java. The role provides backup telephone support for Service Desk Technicians and second-level support for those technicians. It also installs and maintains business software and manages Service Desk projects such as hardware and software deployments, monthly security patching, and cloud applications. The analyst uses internal and external knowledge bases and other resources to resolve technical issues before escalating them, and serves as an owner and subject-matter expert for one or more minor applications used at Vituity. The role is remote and identified for Southern California.

Requirements

A four-year degree or equivalent experience is required.
Two to four years of desktop support or Service Desk experience is required.
Working knowledge of the fundamental operations of relevant software, hardware, and other technology equipment.
CompTIA A+ or a comparable industry-recognized certification is required.
Ability to work overtime, nights, and weekends as required.
Ability to remain productive during slow periods, multitask effectively during busy periods, and maintain patience and professionalism in stressful situations.
Knowledge of and compliance with Vituity IT operational and security policies and standard operating procedures.
Full knowledge of Office 365 administrative functions.
Working knowledge of Active Directory and Exchange.
Working knowledge of Active Directory and its interface with Office 365.
Self-starter able to manage small projects.
Ability to support applications used at the primary work location.

Nice To Haves

ITIL Foundation training.
HDI certifications.
Classes relating to Service Delivery or application-specific certifications.
A four-year degree in a relevant field.
Four years of IT experience.
Office 365 certification.

Responsibilities

Field and thoroughly document Service Desk tickets involving PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Windows, Microsoft Office, VMware virtual desktop products, Apple iOS, Adobe Acrobat, and Java.
Provide backup telephone support for Service Desk Technicians.
Install and maintain business software as assigned.
Manage and complete Service Desk projects, including hardware and software deployments, monthly security patching, and cloud applications.
Use internal and external knowledge bases and other resources to resolve technical issues before escalating them.
Provide second-level support for Service Desk Technicians.
Own and serve as an expert on one or more minor applications used at Vituity.
Support applications used at the primary work location, such as virtual desktops and billing applications at RCM.
Comply with Vituity IT operational and security policies and standard operating procedures.

Benefits

Superior health plan options.
Dental, vision, HSA/FSA, life, and AD&D coverage.
401(k) plan with a $1.20 match for every dollar contributed up to 6%, plus discretionary profit-sharing contributions; eligibility begins in January following 18 months of service.
Generous paid time off starting at 3–4 weeks annually.
Student loan refinancing discounts.
Professional and Career Development Program.
Employee assistance program and travel assistance.
Wellness program, including monthly wellness events and programs such as yoga and HIIT classes.
Flexible work hours.
Virtual meet-and-greets, events, seminars, team-building activities, and opportunities to attend Vituity community events.
Annual corporate Success Sharing bonus program based on company performance.