Desktop Support Analyst (Co-op)

S&C Electric Company•Toronto, ON

3d•Onsite

About The Position

At S&C Electric Canada, Co-Op students are valued contributors to our mission of building a safer, more reliable, and more resilient electrical grid. With over 70 years of innovation in Canada, we continue this legacy as a trusted, forward-thinking leader in the power industry. As a co-op student, you will work on meaningful projects that support our operations and give you hands-on experience in a dynamic, safety-focused environment. Join S&C to make an impact on tomorrow’s energy challenges! The Desktop Support Analyst is responsible for support to various products manufactured at S&C and will gain exposure to engineering design principles as well as manufacturing techniques. They will also assist in investigating product designs, product testing and managing various projects.

Requirements

Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer/information technology.
Available and enrolled in a 4-month co-op term starting in Fall 2026 (Sept. - Dec.).
Excellent interpersonal, customer service, and communication skills.
Ability to work independently with minimum supervision.
A team player and a self-starter

Nice To Haves

Experience in a technical support role involving client technology is preferred.

Responsibilities

Respond to and prioritize requests for technical support or assistance.
Identify and analyze support issues, determining cause, resolution and potential trends.
Provide guidance and recommendations in the most effective use of technology.
Facilitate relationships with external organizations regarding technical issues and software functionality.
Prepare/maintain procedural, educational or related documentation/communications.
Follow established standard work and best practices; define new standard work as appropriate.
Install or assist in the installation and maintenance of technical equipment and/or software.
Perform other similar and related duties as assigned.