Desktop Supervisor

VRC Investigations•Denton, TX

4h•Onsite

About The Position

VRC Investigations currently has an opportunity in the Desktop Investigations Division for Desktop Supervisors. The primary responsibility of this position is quality assurance and assistance to assist the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. This role is for a highly motivated individual who requires little supervision for daily activities and can maintain momentum and motivation. Work involves considerable computer skills, language skills, writing capabilities, and organization.

Requirements

Microsoft Office Knowledge (1 year or more required)
Must pass a drug test and pre-employment testing
Excellent written and verbal communication skills
Be highly motivated and possess the ability to work under little supervision
Have a sense of urgency, meeting client due dates and company SLA’s
Meet individual and team performance standards while maintaining attendance and dependability
Upon hire, you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company’s IMS case tracking system

Nice To Haves

Related experience in one or more of the follow areas: Public Databases, Background Investigations, Social Media Investigations, Records Research, Open Source Intelligence, Preparing detailed investigative reports
Criminal Justice degree or related field preferred

Responsibilities

Quality Assurance for all desktop service lines
Review/Approve all credit card expenses
Quarterly audits of staff for bonus program
Assist and aid in departmental communication in reporting for all investigators on staff
Advising investigators on a case-by-case basis
Assistance/Coaching of all staff based on established performance metrics to ensure each investigator is meeting or exceeding the expectations
Complete one main service line each week to maintain reporting practices and processes which impact staff.