Supervisor-Desktop Services
About The Position
Responsible for supervising IT field support staff, processes, and tools that support the desktops and other end-user devices for The Ohio State University Wexner Medical Center (OSUWMC). This position serves as the supervisor in the planning, design, development, and support for desktop services for OSUWMC. It involves supervising teams responsible for the end-user desktop support of the OSUWMC's system and application environments to ensure levels of stability, reliability and acceptable performance. This is a technical supervisory position requiring skill sets to supervise desktop technicians. The individual coordinates some initiatives, including multiple IT areas regarding the integration of support for desktops with overall business/healthcare solutions. They supervise day to day operations of the desktop services area and serve as a subject matter expert for desktop services strategies, procedures, policies, and methodologies. The supervisor provides direction and insight to management, peers and team members regarding the identification and alignment of activities for the desktop services area.
Requirements
- Bachelor's degree in Computer Sciences or related field
- 3 years of experience in IT Technology
- Fundamental knowledge of desktop hardware/software, printing and general networking/telephony environments
Nice To Haves
- Certifications in one or more of the following: ITIL Foundations, Six Sigma/LEAN, A+, Help Desk Manager, and Desktop Manager
Responsibilities
- Supervise IT field support staff, processes, and tools that support desktops and other end-user devices for The Ohio State University Wexner Medical Center (OSUWMC).
- Serve as the supervisor in the planning, design, development, and support for desktop services for OSUWMC.
- Supervise teams responsible for the end-user desktop support of the OSUWMC's system and application environments.
- Ensure levels of stability, reliability, and acceptable performance for desktop services.
- Coordinate initiatives, including multiple IT areas, regarding the integration of support for desktops with overall business/healthcare solutions.
- Supervise day-to-day operations of the desktop services area.
- Serve as a subject matter expert for desktop services strategies, procedures, policies, and methodologies.
- Provide direction and insight to management, peers, and team members regarding the identification and alignment of activities for the desktop services area.
Benefits
- An array of retirement plan options, each with a generous employer contribution
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one
- Paid vacation and sick leave, including short and long-term disability and paid parental leave
- Access to the Public Service Loan Forgiveness program
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost
- Paid time off, including sick and vacation time and 11 holidays
- State retirement plan or an alternative retirement plan, both with generous employer contributions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
