Desktop Specialist

Lifepoint Health • Hickory, NC

2d

About The Position

Frye Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Joining our team, you are embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
The Desktop Specialist is the First line support for end users, troubleshoot technical problems with client hardware and desktop applications. Setup and train new users on basic of the IT environment as needed. Escalates issues to internal or external resources as needed.
A Desktop Specialist who excels in this role:
Intermediate understanding of computer hardware and operating systems
Basic understanding of network, server, and telephony systems Comptia A+ preferred

Requirements

• Minimum Work Experience • 2-6 years relevant experience typical
• High School Diploma Required
• This position travels to offsite locations, must be able to transport client hardware such as computers, monitors, printers, etc. as needed and must be able to lift said items.

Nice To Haves

• Comptia A+ preferred
• Associate's degree Preferred

Responsibilities

• Troubleshoot end user computer, peripheral hardware, network, and application issues
• Troubleshooting multi-user impacting problems related to applications, network, security, etc.
• Setup new employee workstations and train users on basic procedures
• Perform end user password reset and account unlocks
• Routine security group management for applications
• Escalation point for lower level team members

Benefits

• Comprehensive Benefits: : Multiple levels of medical, dental and vision coverage for full-time and part-time employees
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED