Desktop Specialist II

Scarinci Hollenbeck,LLC•Little Falls, NJ

3d•Onsite

About The Position

This role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components. The Desktop Specialist II will provide technical support to users with everyday general IT support issues and problems onsite, assist with personnel moves, laptop imaging, and other equipment deployments. They will collaborate with the IT Director to review, analyze, and determine helpdesk priorities, create online documentation for training on new software deployments, and maintain desktop and laptop software, including Windows updates, driver updates, firmware, and BIOS. This position also manages the coordination and delivery of technology-related requests, including intake, assignment, and tracking, and provides support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc. Additionally, the role provides support for internal firm applications and is responsible for the procurement and deployment of equipment such as computers, laptops, cell phones, and peripherals. This is a Tier 2 and Tier 3 support capacity role requiring strong desktop support, hardware, and software troubleshooting skills.

Requirements

Associate’s degree in computer science or equivalent combination of education and experience.
2 - 4 years of law firm experience.
Minimum of 2 years hands-on experience in the helpdesk/computer support environment.
Ability to fully assess the impact of making changes on existing environments.
Ability to meet challenging deadlines and capable of handling multiple priorities.
Excellent attention to detail, organization, and documentation skills.
Experience with Vendor Management.
Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups.
Strong problem-solving skills.
Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others.

Nice To Haves

PowerShell scripting a plus.

Responsibilities

Provide technical support to users with everyday general IT support issues and problems onsite.
Assist with personnel moves, laptop imaging, and other equipment deployments.
Collaborate with IT Director to review, analyze, and determine helpdesk priorities.
Create online documentation for training on new software deployments.
Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS.
Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking.
Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc.
Provide support for internal firm applications.
Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals.
Perform other relevant duties as assigned.