Desktop Intern
About The Position
The KE Desktop Systems Administrator internship will provide exposure to various desktop and administrative roles within Kimball Electronics Shared Services. The intern will work primarily on desktop maintenance and support issues with the Endpoint team members in Kimball Electronics Shared Services in Jasper, IN. The projects will include such items as: Build/wipe/maintain computers Document and maintain assets Assisting with support issues Assist as backup to Support Center KESC Support Mailbox KESC Call Center Process accounts as needed Printer maintenance/management/troubleshooting Assist with New User onboarding Monitor, accept, and transfer support tickets and requests within FreshService Recognize possible problematic trends and facilitate corrective action Follow up with Level 2 Support on status of open issues to ensure resolution
Requirements
- High School Graduate pursuing a job in IT or a degree in IT or Computer Science
- US Citizen or Legal Resident of the United States
- Reside in Jasper area, or at least willing to commute to be “in office”
Nice To Haves
- Strong organizational, interpersonal, and communication skills
- Knowledge of PC imaging and deployment practices
- Knowledge of Windows troubleshooting
- Able to adapt to changes in environment
- Ability to multitask and thrive in a collaborative team environment
Responsibilities
- Build/wipe/maintain computers
- Document and maintain assets
- Assisting with support issues
- Assist as backup to Support Center KESC Support Mailbox
- KESC Call Center Process accounts as needed
- Printer maintenance/management/troubleshooting
- Assist with New User onboarding
- Monitor, accept, and transfer support tickets and requests within FreshService
- Recognize possible problematic trends and facilitate corrective action
- Follow up with Level 2 Support on status of open issues to ensure resolution
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
