Desktop Engineer (AV /VIP Support) - R01570418
About The Position
The Desktop Engineer (AV/VIP Support) provides advanced, hands-on technology support for business users, VIP users, executive stakeholders, AV services, site operations, and limited laboratory technology needs. The role supports end-user computing, mobile devices, peripherals, and related IT infrastructure to help maintain reliable, secure, and compliant operations. The successful candidate brings strong troubleshooting skills and a customer-focused mindset, ideally with experience in a pharmaceutical, biotechnology, life sciences, manufacturing, or similarly regulated environment. The role works closely with internal IT teams, business stakeholders, executives, and laboratory personnel to resolve issues, support technology deployments, and minimize operational disruption. The position is onsite in Bridgewater, New Jersey.
Requirements
- Bachelor’s degree in information technology, computer science, engineering, life sciences, or a related field.
- At least 7 years of hands-on, onsite IT support experience in an enterprise environment.
- Strong end-user computing support experience across laptops, desktops, mobile devices, printers, peripherals, and endpoint tools.
- Proven troubleshooting skills across hardware, software, operating systems, network connectivity, access, and service requests.
- Experience with IT asset lifecycle support, deployments, incident management, and technical documentation.
- Knowledge of Microsoft Windows, Microsoft 365, endpoint management, device configuration, and software deployment.
- Experience supporting desktop and laptop computers, mobile devices, printers, scanners, peripherals, and conference room technology.
- Knowledge of basic networking concepts, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
- Familiarity with IT service management platforms, preferably ServiceNow, and strong ticket documentation practices.
- Knowledge of user account administration, access control, cybersecurity awareness, change management, and data integrity practices.
Nice To Haves
- Experience in pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.
- Exposure to laboratory technology, scientific instrument workstations, or third-party service coordination.
- Experience supporting research, manufacturing, laboratory, executive, or business-critical teams.
- Relevant Microsoft, ITIL, CompTIA, Cisco, or equivalent certifications.
- PowerShell, Windows scripting, Linux, Excel macros, or automation experience.
Responsibilities
- Provide advanced, hands-on IT support for business users, VIP users, and executive stakeholders.
- Support AV services, site operations, and limited laboratory technology needs.
- Support end-user computing, mobile devices, peripherals, and related IT infrastructure.
- Troubleshoot hardware, software, operating system, network connectivity, access, and service request issues.
- Support IT asset lifecycle activities, deployments, and incident management.
- Document technical work and service requests.
- Coordinate with internal IT teams, business stakeholders, executives, and laboratory personnel to resolve issues and minimize operational disruption.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
