Desktop Engineer

Slide Insurance • Tampa, FL

4d

About The Position

As a Desktop Engineer, you’ll deliver exceptional end-user support, solve technical challenges, and help ensure our teams stay connected, productive, and empowered in a fast-paced, collaborative environment.

Requirements

• Bachelor’s degree in computer science, or related field, or High School diploma and equivalent relevant work experience required.
• 2–3 years of experience supporting hardware/software in a LAN/WAN environment
• Experience troubleshooting desktops, applications, and basic networking issues
• Familiarity with Microsoft 365 tools and environments
• Strong customer service mindset and communication skills
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Strong organizational and problem-solving skills
• Desire to live Slide's Core Values.

Responsibilities

• Provide responsive technical support to users via in-person, phone, and ticketing channels
• Troubleshoot hardware, software, and network issues to quickly restore productivity
• Install, configure, and maintain systems, applications, and user access
• Track, document, and resolve support tickets while ensuring a high-quality user experience
• Support system enhancements, testing, and process improvements
• Train and guide users on technology tools and best practices

Benefits

• Comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.
• A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level