Desktop Engineer I

Dairy Farmers of America•Kansas City, KS

About The Position

The Desktop Engineer I executes application packaging and deployment, creates and maintains technical documentation, and assists with managing Windows and macOS workstations. The role works with the desktop team to manage the endpoint profile from design through deployment. It also supports workstation compliance, hardware deployment and asset tracking, application installation, and troubleshooting.

Requirements

Undergraduate degree in computer science, information technology, or a related curriculum, or an equivalent combination of experience and education.
0 to 2 years of experience in an enterprise environment, information technology, or a related field.
Experience with Adobe, Oracle, Microsoft, VPN, SAP, and other applications.
Scripting abilities in PowerShell, Python, or a similar language.
Knowledge of MST/Transforms file creation and software update and upgrade package development.
Desktop troubleshooting and repair skills.
Apple troubleshooting, networking, configuration, and integration with ABM/DEP skills.
Critical thinking, analysis, mathematical calculation, and statistical evaluation skills.
Clear and effective verbal and written communication skills, including the ability to present ideas in business- and end-user-relatable language and present to audiences ranging from frontline team members to senior management.
Ability to apply technology solutions to business problems and consider the impact of decisions on employees, coworkers, and customers.
Accuracy and attention to detail.
Ability to collaborate, foster teamwork, and work both independently and as part of a team.
Ability to prioritize work and meet deadlines.
Ability to handle challenging or conflict situations with tact and professionalism.
Ability to perform tasks and duties without constant supervision.
Ability to read, write, and speak English.
Certification and/or license may be required during employment.

Responsibilities

Test and deploy secure base images for enterprise use.
Ensure workstation compliance meets business standards.
Manage the ticket load for the deployment architecture team.
Serve as an escalation point for break-fix deskside incidents and Level 2 desktop technicians.
Create technical documentation for implementations and break-fix solutions.
Assist with hardware deployment and with receiving and recording assets in ServiceNow.
Create reports as requested using various programs.
Assist with deploying and installing applications.
Troubleshoot macOS workstations.
Perform other duties as assigned.