Desktop Engineer I

Dairy Farmers of America • Kansas City, KS

2d

About The Position

The Desktop Engineer I executes application packaging and deployment, creates and maintains technical documentation, and assists with management of Windows and macOS workstations. The role works with the desktop team to manage endpoint profiles from design through deployment. It also supports workstation compliance, hardware and application deployments, asset tracking, troubleshooting, reporting, and escalation of desktop incidents.

Requirements

• Undergraduate degree in computer science, information technology, or a related curriculum, or an equivalent combination of experience and education.
• 0 to 2 years of enterprise environment, information technology, or related experience.
• Experience with Adobe, Oracle, Microsoft, VPN, SAP, and other applications.
• Certification and/or license may be required during employment.
• Scripting abilities in PowerShell, Python, or a similar language.
• Knowledge of MST/Transforms file creation.
• Knowledge of software update and upgrade package development.
• Desktop troubleshooting and repair skills.
• Apple troubleshooting, networking, configuration, and integration with ABM/DEP skills.
• Critical thinking, analysis, mathematical calculation, and statistical evaluation skills.
• Clear and effective verbal and written communication skills.
• Ability to apply technology solutions to business problems.
• Accuracy and attention to detail.
• Ability to collaborate effectively and foster teamwork.
• Ability to present ideas in language relatable to business users and end users.
• Ability to consider the impact of actions and decisions on employees, coworkers, and customers.
• Ability to work independently and as part of a team.
• Ability to prioritize and meet deadlines.
• Ability to handle challenging or conflict situations with tact and professionalism.
• Ability to present to diverse audiences, from frontline team members to senior management.
• Ability to perform tasks and duties without constant supervision.
• Ability to read, write, and speak English.

Responsibilities

• Test and deploy secure base images for enterprise use.
• Ensure workstation compliance meets business standards.
• Manage the ticket load for the deployment architecture team.
• Serve as an escalation point for break-fix deskside incidents and Level 2 desktop technicians.
• Create technical documentation for implementations and break-fix solutions.
• Assist with hardware deployment.
• Assist with receiving and recording assets in ServiceNow.
• Create reports as requested using various programs.
• Assist with deploying and installing applications.
• Troubleshoot macOS workstations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level