Desktop Device & Engineering Technical Staff (VA ESOM)

Kentro • City of Albany, NY

6d • Onsite

About The Position

Kentro is hiring for Desktop Device & Engineering (DDE) Technical Staff to support the VA ESOM contract. Kentro is a dynamic community of experts committed to advancing customer missions, fostering professional growth, and making a positive impact. The company is dedicated to personal and professional development, aiming to drive meaningful change, spark innovation, and achieve extraordinary milestones.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related technical field. 8 Years of relevant experience can be substituted for the degree requirement for a total of 13+ years of experience.
• Minimum of 5 years of experience supporting enterprise IT, endpoint engineering, desktop engineering, systems administration, or related technical environments.
• Experience supporting endpoint deployment, packaging, testing, or operational engineering activities in enterprise environments.
• Familiarity with enterprise endpoint management technologies such as Microsoft Intune, MECM/SCCM, JAMF, or similar platforms.
• Understanding of endpoint configuration management, deployment processes, and enterprise operational support practices.
• Experience working within collaborative technical teams and participating in Agile or Scrum-based delivery environments.
• Strong troubleshooting, communication, and organizational skills.
• Ability to support multiple concurrent initiatives within a fast-paced operational environment.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements

Nice To Haves

• Experience supporting large-scale federal or enterprise IT environments.
• Familiarity with endpoint security, compliance, or device management practices.
• Exposure to enterprise deployment automation, scripting, or operational reporting tools.
• Experience supporting cross-functional engineering or infrastructure initiatives.
• Industry certifications such as CompTIA Security+, Microsoft, JAMF, or related certifications are preferred.

Responsibilities

• Perform application packaging, deployment, and endpoint engineering activities across the enterprise environment.
• Conduct testing, validation, configuration management, and deployment-readiness activities for endpoint configurations, applications, patches, and device-related solutions.
• Contribute technical expertise during scrum ceremonies, engineering working sessions, operational meetings, and cross-functional technical forums.
• Analyze and troubleshoot endpoint-related issues, identify root causes, and develop or implement engineering solutions that support operational stability and enterprise requirements.
• Evaluate endpoint technologies, configurations, and engineering approaches and provide recommendations to improve performance, standardization, security, and operational effectiveness.
• Coordinate with endpoint engineering, infrastructure, networking, security, and support teams to help ensure successful implementation efforts.
• Document efforts related to testing procedures, deployment activities, technical configurations, and operational processes.
• Contribute to maintaining secure, stable, and standardized endpoint operations across the environment.
• Support ongoing engineering initiatives within the Desktop Device & Engineering organization, including efforts related to Intune security policies, deployment activities, sustainment, and troubleshooting.
• Perform hands-on engineering activities in lab environments, including endpoint setup, configuration, testing, troubleshooting, and validation.
• Support the staging, deployment, and evaluation of endpoint devices and related technologies as part of broader DDE engineering activities.
• Function as a versatile contributor capable of adapting to shifting priorities and supporting multiple engineering workstreams as operational needs evolve.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development
• funds for activities – virtual and in-person – e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations
• charity galas/events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level