Desktop & Customer Support Tech (In Office) Meridian

BOISE CONSUMER COOPERATIVE INC•Meridian, ID

5d•$24 - $24•Onsite

About The Position

Join us as an IT Network Technician and play a key role in supporting the Co-op’s computer systems, networks, and infrastructure. In this role, you'll collaborate closely with Operations and other departments to ensure systems run efficiently, upgrades are implemented smoothly, and employees receive reliable IT support.

Requirements

Ability to work both independently and collaboratively as part of a team.
Strong time management and organizational skills with the ability to prioritize effectively.
Adaptability and eagerness to learn new systems and technologies.
Excellent communication and interpersonal skills for supporting users at all technical levels.
Strong knowledge of VLANs, ACLs, and network protocols.
Proficiency with Microsoft Server environments and virtualization.
Working knowledge of phone systems, call routing, and software/network security.
Associate degree in an IT program preferred, or equivalent experience.
Minimum three years of relevant IT network, hardware, or systems experience required.
Experience with physical, network, and software security.
Demonstrated analytical thinking, problem-solving, and decision-making skills.
Must be at least 18 years old to perform all required job duties.

Responsibilities

Install, configure, and maintain network hardware, software, Wi-Fi systems, and core infrastructure.
Troubleshoot and resolve computer, network, and hardware issues, providing timely support to employees across departments.
Set up new employee accounts, logins, devices, and email credentials.
Monitor and evaluate network performance, identifying areas for stability, speed, and security improvements.
Schedule, test, and participate in system upgrades, ensuring minimal disruption to staff workflows.
Provide ongoing IT training, support, documentation, and user guidance to employees.
Assess compatibility and performance of new technologies, making recommendations for improvements.
Maintain system functionality through regular testing, diagnostics, and preventative maintenance.
Perform regular data backups to protect company information and support business continuity.
Support the IT Manager by staying current on industry trends and contributing to technology planning.