Desktop Analyst

Align Communications•New York, NY

2d•$65,000 - $70,000•Hybrid

About The Position

Align is seeking a motivated and client-focused Desktop Analyst to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and non-critical IT assets. Prior experience supporting users in a managed services or corporate environment is required, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. Critical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment. This is a hybrid role requiring onsite presence three days per week at our NYC office. You will be required to participate in a rotational on-call schedule that includes overnights and weekends This is a full-time position offering full benefits, a salary in the $65K to $70K range.

Requirements

1-3 years of helpdesk or desktop support experience in a fast-paced MSP or multi-client corporate environment.
Prior experience supporting users in a Managed Services Provider (MSP) environment.
Experience supporting Hybrid and/or Cloud environments (e.g., on-prem and cloud based infrastructure).
Hands-on support experience with: Microsoft 365 / O365 and Exchange, Intune (endpoint support and basic troubleshooting), Entra ID (Azure AD) and Active Directory (password resets, group membership, basic user support), Remote support tools and VPNs, Basic networking concepts (DNS, DHCP, Wi‑Fi troubleshooting), File‑sharing platforms such as Egnyte, OneDrive, SharePoint, or similar
Strong customer service orientation and comfort interacting with users of all technical levels, including occasional Executive or VIP users
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Team-oriented mindset with a willingness to learn, grow, and take on increasing responsibility.

Nice To Haves

Bachelor’s degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).
Familiarity with troubleshooting fundamentals, systematic problem solving, and recognizing when to escalate.
Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.

Responsibilities

Provide frontline desktop and end-user technical support for key managed services clients.
Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
Assist users with common technical issues including: Password resets, Basic connectivity issues, Microsoft Office Administration, O365 Application Support, IP phone and workstation issues.
Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
Support inventory tracking for hardware, peripherals, and user equipment.
Escalate issues appropriately to senior team members when necessary.
Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.