URBN Desktop Analyst
URBN•Philadelphia, PA
•Onsite
About The Position
URBN is looking for a Desktop Analyst that will be responsible for providing technical support for all corporate employees at the Navy Yard campus, off-site offices, as well as remote workers. Support includes but is not limited to, computers, mobile devices, printers, software, video conferencing equipment, and other peripherals.
Requirements
- Experience troubleshooting Windows 10, macOS, ChromeOS, iOS, and Android devices.
- Microsoft Office 365 experience (Office apps, OneDrive/SharePoint)
- Excellent communication skills (written and verbal)
- Ability to manage and prioritize workload to ensure support requests are handled with SLA’s
- Excellent customer service, interpersonal, and organizational skills; ability to multi-task in a fast-paced changing environment
Responsibilities
- Provides support for employees across the Navy Yard campus, off-site offices, and remote workers.
- Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams.
- Maintain Zoom rooms across Navy Yard campus and off-site offices.
- Manage hardware deployment for new employees and refreshed equipment for existing employees
- Responsible for shipping and receiving equipment
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
