About The Position
The Desktop Administrator II maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. This role involves creating a positive team experience, assisting users with questions or problems, and supporting system backups, recovery, and new software installations. The position also requires training employees, identifying and repairing product failures, and ordering/replacing parts as needed. Additionally, the Desktop Administrator will proactively update work status, liaise with US and India teams, determine and recommend suitable products or services, administer Microsoft® Exchange mailboxes and users in Active Directory, and install, configure, and troubleshoot server applications and racks. The role also includes administering Active Directory and DNS, managing print subsystems, electronic software, and patch distribution, and administering PC auditing functions. The Desktop Administrator is responsible for installing, troubleshooting, and maintaining products and equipment, conducting testing, and assisting in general lab work. This includes diagnosing and repairing desktop and laptop hardware issues, assisting system administrators with complex technical tasks, coordinating computer equipment moves, and maintaining hardware inventory and logs. The role also involves server hardware installation and swap-outs, documenting system configurations for disaster recovery, and setting/maintaining firm standards for desktop operating systems, antivirus software, disk imaging, disk encryption, and shrink-wrap applications. Maintaining up-to-date BIOS/firmware for desktops, laptops, and printers, applying the latest security patches to desktop operating systems, and ensuring desktop software license compliance are also key responsibilities. The Desktop Administrator will maintain current versions of firm software on end-user systems, contribute to efficiency improvements through process automation, and assist with other projects as needed.
Requirements
- High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.
- Proficiency in both spoken and written French and English required.
- Experience working in a French-speaking, corporate environment.
- Basic knowledge of Microsoft® Word and Access
- Intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
- Valid driver's license required.
Nice To Haves
- User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.
Responsibilities
- Create a positive team experience
- Assists in the installation, maintenance, and general support of systems
- Assists users with questions or problems
- Assists with system backups and recovery, and installation of new software
- Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.
- Proactive work status update
- US / India liaison
- Determines and recommends which products or services best fit the customers' needs
- Administers Microsoft® Exchange mailboxes and users in active directory
- Installs, configures, and troubleshoots server applications and racks for servers
- Administers Active Directory and DNS, including troubleshooting as needed
- Administers print subsystems, electronic software, and patch distribution
- Administers PC auditing function.
- Installs, troubleshoots, and maintains products and equipment
- Conducts testing and assists in general lab work
- Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stations
- Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
- Coordinates, moves, and reconnects computer equipment
- Maintains hardware inventory, spare-parts log, and work log
- Completes installation and swap-out of server hardware, including server, disks, and communication gear
- Documents and maintains system configurations for disaster recovery
- Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications
- Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
- Maintains desktop operating systems with current security patches
- Maintains disk images with current versions of operation system and shrink-wrap applications
- Ensures desktop software license compliance
- Maintains current versions of Firm software on end-user systems
- Contributes to efficiency improvements by process automation
- Assists with other projects as needed.
Benefits
- Hybrid and Remote Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- Up to 20 Weeks of Parental Leave Top-up (Adoption Included)
- Monthly Gym Membership OR Gym Equipment Reimbursement
- Health and Dental Benefit Eligibility Effective Day One
- RRSP with Employer Match
- Tuition Reimbursement After One Year of Service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
