Deskside Technician II

Stefanini Group•Overland Park, KS

2d•Onsite

About The Position

Stefanini is a global provider of IT services, including application development, IT infrastructure outsourcing (help desk and desktop services), systems integration, consulting, and strategic staffing. We are seeking a Deskside Technician II to support IT equipment in a large corporate environment. This role involves providing desktop/laptop tech support for both Mac and PC, supporting various devices and technologies, and managing IT assets.

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Responsibilities

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
Perform PC imaging and reimaging using SCCM/Intune
Installed and configure Windows 10/11, device drivers, corporate applications, security software, and system updates.
deploy computers for end users
Set up laptops/desktops, docking stations, monitors, keyboards, mice, and other peripherals.
Migrated user profiles, documents, settings, and applications when replacing or upgrading computers.
Diagnosed and resolved desktop and laptop hardware, software, operating system, and peripheral issues.
Prepared computers for deployment by performing quality assurance checks and validating hardware and software functionality.
Supported Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Followed corporate IT security procedures and standards when configuring and deploying equipment.
Escalated complex hardware, software, network, and account issues to appropriate support teams.
Maintained organized PC build areas, inventory locations, and equipment staging areas.