Deskside Technician II

Stefanini Group•Plaquemine, LA

18h

About The Position

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. This role involves supporting IT equipment in a large corporate environment, providing desktop/laptop tech support for both Mac and PC, and supporting Windows 10/11 operating systems. The technician will also support mobile devices, printers, scanners, wireless, VPN, and perform IMAC (Install/Move/Add/Change) support for IT equipment. Responsibilities include maintaining repairs, spare parts, and components, researching and troubleshooting problems, maintaining system configurations and documentation, and tracking/resolving customer incidents and requests using a ticketing tool. The role also entails troubleshooting and resolving hardware and software issues for Windows devices, managing backup, restoration, and migration of user data, and providing Smart Hands support for networking, server, and telecommunications technologies. Additional duties include printer and peripheral device support, inventory management of IT assets with asset auditing, researching and following KB articles, and being available for on-call and after-hours support. Executive support may also be provided, along with various other deskside service tasks. Support may be required at other client locations as needed.

Requirements

Supporting IT equipment in large corporate environment
TWIC Card Required
Valid Driver's License
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Responsibilities

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned