Deskside Technician II
About The Position
Stefanini Group is looking for a Deskside Technician II for a globally recognized company. This role involves providing hardware/software support services to onsite clients, including break/fix solutions. The technician will diagnose end-user system failures, implement repair solutions, and troubleshoot network devices to ensure PC connectivity. A key aspect of the role is explaining refresh processes to end-users and assisting with configuration and syncing of refreshed computers. The position requires flexibility, strong organizational skills, attention to detail, and the ability to follow processes and document work.
Requirements
- Experience with Windows 10
- Expertise with Windows 11
- Demonstrated experience with non-standard Software Installation
- Demonstrated experience loading computer images with SCCM and PowerShell scripts
- Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process
- Strong technical and communication ability
Nice To Haves
- Flexibility to handle a variety of activities and changes
- Demonstrated ability to remain calm if activities do not go according to plan
- High organizational ability and detailed oriented
- Demonstrated ability to follow processes
Responsibilities
- Provide hardware/software support services to onsite client including break/fix
- Diagnose end-user system failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Explain refresh processes to end-users, including ability to help configure and sync refreshed computers
- Document work, track tasks/installs, and perform QA activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
