Deskside Support Technician
About The Position
Custom Computer Specialists, Inc. is looking for a motivated Deskside Support Technician to join their team. This person is responsible for providing first/second level support for all incoming help desk calls via phone and email as well as providing desk-side support in a higher-educational environment. CCS is a leading technology consulting firm providing best in class solutions to their clients for over 45 years. Their philosophy is centered around 'Right People, Right Results, Right Careers!' and they continue to successfully provide network integration, support services, products solutions, and applications services to their valued clients in the northeast. Their focus is to make technology easy and to help clients use it as effectively as possible.
Requirements
- A+ certification
- 2 years’ experience in hardware and software support required
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong knowledge of Windows operating systems
- Complete confidence in troubleshooting hardware and software issues on Windows and Apple platforms
- Complete confidence in creating and deploying images on Windows and Apple platforms
- Able to lift 50 lbs.
Responsibilities
- Handles Deskside support requests/issues escalated from the Help Desk
- Configure, deploy, and provide support for Windows and Apple hardware/software
- Configure, deploy, and provide support for peripheral hardware (printers, etc.)
- Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
Benefits
- Competitive salaries
- Comprehensive benefits including: Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
