Deskside Support Technician

Howmet Aerospace•Waco, TX

2d•Onsite

About The Position

Howmet Fastening Systems is seeking an experienced, fully on-site Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for its end-user computing environment in the office and on the shop floor of its manufacturing facility in Waco, Texas. The role supports desktop and mobile devices, applications, peripherals, and shop-floor equipment, while providing responsive service to technical and non-technical users. Occasional after-hours support may be required during outages, updates, or production-critical issues.

Requirements

High school diploma or GED from an accredited institution.
At least 2 years of IT support, helpdesk, or deskside support experience.
Strong interpersonal and customer service skills, with the ability to support users at all levels.
Effective verbal and written communication skills.
Ability to lift up to 30 pounds.
Proficiency with Microsoft Windows, Office 365, Teams, and common desktop technologies.
Experience deploying and supporting PCs, peripherals, and printers.
Basic understanding of networking concepts, including DHCP, DNS, Wi-Fi, and VPN.
Ability to follow ticketing discipline and meet communication expectations in ServiceNow.
Must be able to lawfully obtain access to export-controlled items; employment offers are conditioned on this ability.

Nice To Haves

Bachelor’s degree in computer science, IT, IS, business, mathematics, engineering, finance, economics, or accounting from an accredited institution.
CompTIA A+ certification.
Two years’ experience with IT operating systems, collaboration tools, and network topologies.
Two years’ experience with Active Directory, Azure AD, MFA, and basic account administration.
Two years’ experience with IT Support Chains.

Responsibilities

Install, configure, and troubleshoot Windows desktop operating systems, laptops, mobile devices, and application software.
Support Office 365, Teams, printing, label printing, and peripheral devices.
Maintain, troubleshoot, and support shop-floor hardware, including industrial PCs, handheld scanners, and label printers.
Perform device imaging, configuration, deployment, and lifecycle management.
Troubleshoot end-user network connectivity, including wired, wireless, and GlobalProtect VPN issues.
Respond to end-user issues by phone, email, walk-up support, and ServiceNow tickets.
Document work in ServiceNow with timely updates in accordance with departmental SLAs and ticketing standards.
Maintain hardware, software, and peripheral asset inventories.
Assist with new-user onboarding, account setup, MFA support, and workstation configuration.
Ensure compliance with Howmet cybersecurity, data-handling, and device-security policies.
Provide customer service and communicate clearly with technical and non-technical users.
Provide occasional after-hours support during outages, updates, or production-critical issues.