Deskside Support Technician - Indianapolis, IN
About The Position
Golden Star Technology (GST) is seeking a hands-on Deskside Support Technician to provide end-user support for desktops, laptops, hardware, software, network, and peripheral technologies in a fast-paced enterprise environment. The role includes troubleshooting technical issues, provisioning user accounts, managing IT assets, supporting IMAC activities, and delivering customer service. The position is based in Indianapolis, Indiana, and is 100% onsite, with no travel. The schedule is full-time, Monday through Friday, 8:00 AM to 5:00 PM. Occasional shift adjustments may be required based on business needs. The technician supports on-site and remote users as needed.
Requirements
- U.S. citizenship or permanent residency.
- Ability to work onsite in Indianapolis, Indiana.
- Willingness to support occasional shift adjustments based on business needs.
- Strong troubleshooting skills supporting Windows-based desktop and laptop environments.
- Experience with Active Directory user account administration and access provisioning.
- Familiarity with hardware deployment, imaging, asset management, and ticketing systems.
- Experience supporting printers, scanners, networking, and telephony systems.
- Strong customer service, communication, and interpersonal skills.
- Ability to prioritize multiple requests and work independently.
Nice To Haves
- 2+ years of deskside support, desktop support, help desk, or end-user support experience.
- CompTIA A+ certification.
Responsibilities
- Provide Tier 1 deskside support for hardware, software, operating systems, and peripheral devices.
- Troubleshoot and resolve desktop, laptop, printer, scanner, network, and telephony issues.
- Install, configure, deploy, and re-image desktop and laptop systems.
- Provision user accounts and system access, and support onboarding for new employees.
- Handle IMAC (Install, Move, Add, and Change) requests for end-user devices.
- Install, configure, and troubleshoot Zebra, Xerox, and HP printers and handheld scanning devices.
- Receive, track, organize, deploy, relocate, and retire IT assets.
- Manage and prioritize IT support tickets while meeting established SLA requirements.
- Escalate and coordinate unresolved issues with Tier 2 and Tier 3 support teams.
- Provide technical assistance for system upgrades, deployments, and technology rollouts.
- Support on-site and remote users as needed.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Paid vacation
- Additional company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
