Tech II, Deskside Support - Day Shift
GXO Logistics•Chino, CA
•Onsite
About The Position
We’re transforming logistics through technology, investing hundreds of millions of dollars every year in IT. As Deskside Support Technician II, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets. Become a part of our rapidly growing, dynamic team and we’ll give you the tools and support to build a rewarding career.
Requirements
- 1 year of experience supporting end-user equipment and telephony equipment
- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment
Nice To Haves
- Associate degree, bachelor’s degree or vocational training in a technical field of study
- 3 years of Warehouse experience supporting end-use equipment
Responsibilities
- Troubleshoot and resolve Tier 2 and 3 escalated technical issues
- Maintain and manage workload through computerized ITSM ticketing and tracking system
- Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
- Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues
- Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook
- Should be able to travel locally 25% - 50% of the time.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
