Deskside Technician II

Stefanini Group•Boynton Beach, FL

1d•Onsite

About The Position

Stefanini is a global provider of IT services, including application development, IT infrastructure outsourcing (help desk and desktop services), systems integration, consulting, and strategic staffing. This role involves supporting IT equipment in a large corporate environment, providing desktop and laptop technical support for both Mac and PC, and supporting various devices such as mobile phones, printers, and scanners. The technician will also handle IMAC support (Install/Move/Add/Change), maintain repairs and spare parts, research and troubleshoot problems, maintain system configurations, track incidents using a ticketing tool, and troubleshoot hardware and software issues. Responsibilities include data backup, restoration, and migration, smart hands support for networking and server technologies, printer and peripheral support, and inventory management of IT assets. The role requires the ability to research KB articles, work on-call and after-hours, potentially provide executive support, and be available for support at other client locations. Other duties as assigned.

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Responsibilities

Desktop/laptop tech support (Mac and PC)
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned