Tech II, Deskside Support - Weekend 1st Shift
About The Position
At GXO, we are transforming logistics through technology, investing hundreds of millions of dollars every year in IT. As Deskside Support Technician II, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world, helping customers manage their goods most efficiently using technology and services. The company prides itself on its global team of energetic, innovative people.
Requirements
- 1 year of experience supporting end-user equipment and telephony equipment
- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment
Nice To Haves
- Associate degree, bachelor’s degree or vocational training in a technical field of study
- 3 years of Warehouse experience supporting end-use equipment
Responsibilities
- Troubleshoot and resolve Tier 2 and 3 escalated technical issues
- Maintain and manage workload through computerized ITSM ticketing and tracking system
- Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
- Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues
- Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook
Benefits
- competitive compensation
- generous benefits package
- full health insurance (medical, dental and vision)
- 401(k)
- life insurance
- disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
