Deskside support Analyst

IT + Service Delivery • Atlanta, GA

1d • Onsite

About The Position

As a Deskside Support Analyst, you will provide 100% onsite technical support to end users, troubleshoot hardware, software, and workplace technology issues, and assist with device deployment, maintenance, and lifecycle activities. You will support user onboarding and offboarding, manage IT assets, provide executive/VIP support when required, and use ServiceNow to manage incidents and service requests. You will work closely with internal IT teams to ensure timely resolution of technical issues and support day-to-day workplace technology needs. Compugen Systems, Inc. (CSI), an affiliate of Compugen Inc., is an IT service delivery company that focuses on the business outcome of technology. We improve human experience as organizations work to design, acquire, integrate, and operate technology for productivity improvement and competitive advantage. CSI provides innovative technology-based services to accelerate your transformation in the Modern Workspace and Hybrid IT with our uniquely crafted managed, professional, and field services. At CSI, we believe that every day we have is another opportunity to innovate, inspire, and impact the world for the better. Our vision is to redefine customer experience, join us.

Requirements

• 3+ years of Desktop Support, End User Computing (EUC), or Technical Support experience.
• Hands-on experience with ServiceNow for incident management, service requests, asset tracking, and documentation.
• Strong Windows 10/11 and Microsoft 365 expertise.
• Experience supporting desktops, laptops, mobile devices, printers, and collaboration technologies.
• Active Directory, Entra ID (Azure AD), Intune, and endpoint management experience.
• Hardware imaging, software deployment, diagnostics, and break/fix support.
• ITSM experience including Incident, Request, and Asset Management.
• Networking fundamentals include TCP/IP, VPN, and wireless troubleshooting.
• Strong customer service and communication skills.
• Ability and willingness to work onsite 100% and provide hands-on support to employees.

Nice To Haves

• Experience supporting executive/VIP users is considered an asset.

Responsibilities

• Provide 100% onsite deskside support to employees.
• Support desktops, laptops, mobile devices, printers, conference room technology, and other workplace technology.
• Perform hardware deployment, refreshes, replacements, and lifecycle management.
• Support user onboarding, offboarding, and MACD activities.
• Manage IT assets and maintain accurate inventory records.
• Provide executive/VIP support as required.
• Troubleshoot Microsoft 365, Windows 10/11, business applications, and workplace technology.
• Coordinate with Service Desk, Infrastructure, Security, and Application Support teams.
• Support technology rollouts, office moves, and site initiatives.
• Maintain accurate ServiceNow records, documentation, and knowledge articles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed