Senior Deskside Support Analyst

News Corp•Brownsburg, IN

4d•$60,000 - $75,000•Onsite

About The Position

News Corp is seeking a Senior Deskside Support Analyst to provide internal technical support to employees and contractors across its business units. The role handles a broad range of technologies, including PC and Mac devices, networking, SCCM, Active Directory, Microsoft 365, and Google tools. Support is delivered in person, remotely, by phone, email, and through a ticketing system, with responsibility for coordinating requests through resolution. The position requires ongoing learning as technologies and company systems evolve, strong desktop-environment knowledge, resourcefulness, and clear communication with a broad range of users. This is an on-site role in Brownsburg, Indiana, five days per week. The analyst supports warehouse and other operational technology, manages hardware and software issues, maintains accurate asset records in the CMDB, and contributes to IT projects, documentation, and process improvements. The role may involve working on the warehouse floor in conditions with dust, noise, temperature variations, and ongoing operational activity. The base pay range is $60,000–$75,000. Benefits-eligible roles include a comprehensive benefits package covering health, retirement, wellbeing, and optional benefits.

Requirements

At least 5 years of hands-on desktop and end-user technical support experience in a large-scale, high-volume environment.
Experience supporting warehouse, distribution, manufacturing, or logistics operations, including technology in fast-paced production environments.
Strong troubleshooting experience with Windows workstations and laptops, RF/scanner devices, label printers, monitors, peripherals, and other IT equipment.
Experience with device imaging, software installation, configuration, troubleshooting, and hardware replacement.
Experience troubleshooting network connectivity for wired and wireless devices, printers, and RF equipment.
Experience working with hardware and software vendors to troubleshoot issues, coordinate repairs, and manage equipment replacements.
Ability to diagnose and resolve technical issues with minimal supervision while prioritizing multiple requests in a time-sensitive environment.
Experience supporting users on warehouse floors and working around dust, noise, temperature variations, and continuous operational activity.
Experience documenting incidents, troubleshooting steps, equipment changes, and resolutions in a ticketing or IT service management system.
Strong communication and customer-service skills, including the ability to work effectively with warehouse operations, management, IT teams, and external vendors.
Ability to lift 20 pounds and work under desks when needed.

Nice To Haves

Ability to multitask in a fast-paced environment.
Ability to independently plan, organize, and prioritize workload.
Analytical thinking and problem-solving skills.
Commitment to customer service.
Self-motivated, energetic, and proactive approach.

Responsibilities

Provide customer support in person, by phone, through the ticketing system, and by email; support remote users as needed.
Image, deploy, install, configure, maintain, and troubleshoot desktops, laptops, monitors, docking stations, printers, and other hardware.
Install, configure, and troubleshoot Mac and Windows devices, RF devices, applications, printers and label printers, and basic network connections.
Provide conference-room audio-visual support, including equipment setup and troubleshooting and assistance with employee meeting setup.
Train users on applications and share responsibility for training new employees.
Support cellular and tablet devices, including Android and iOS devices and mobile operating systems.
Resolve first- and second-level hardware, software, networking, Active Directory, application, and meeting-coordination issues; triage requests by priority and timeliness.
Record and track issues, own incident and request tickets, follow up, communicate resolutions, ensure closure, and escalate complex issues to third-level support.
Support PCs, Macs, printers, network equipment, VoIP phones, wireless devices, and handheld devices.
Troubleshoot RF devices, including wiping and reinstalling device software, and coordinate replacement of physically damaged devices with vendors.
Troubleshoot label printers, including connectivity, paper jams, and software issues, and coordinate vendor support as needed.
Coordinate with vendors and service providers on in-warranty hardware replacement and service.
Install and configure equipment and peripherals, and move or update equipment for replacements, staff moves, and other changes.
Support and maintain software, including Windows and Office products, Apple OS X, Adobe Creative Suite, terminal-services sessions, and in-house applications.
Maintain accurate physical asset records and documentation in the CMDB.
Participate in evaluating, piloting, testing, and launching new hardware, software, and applications, as well as IT initiatives, desktop projects, and research.
Propose process improvements and create desktop communications, announcements, and presentations.
Research technical issues using online resources, manuals, publications, IT colleagues, and vendors.
Manage, maintain, and improve technical documentation.