Deskside Consultant

Long View Systems•Houston, TX

3d•$35 - $40•Onsite

About The Position

Long View is seeking an upbeat and proactive Deskside Consultant to provide hands-on, on-site technical support for a client in Midland, Texas. The role involves using technical skills to deliver a strong customer experience while developing professionally at Long View. The consultant will deploy and support user devices, provide Tier 1 end-user assistance, troubleshoot deskside issues, and help ensure consistent, secure service delivery in collaboration with the regional IT team.

Requirements

At least 5 years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support role.
Knowledge of server operations, infrastructure, web interfaces, and remote access tools.
Hands-on experience with Windows, Linux, and Mac OS environments.
Experience with Microsoft Office O365, remote support, PC and printer hardware, VPN, Citrix, and Active Directory.
Ability to identify issues, escalate appropriately, and work to resolve them.
Effective written and verbal communication skills.

Nice To Haves

Experience supporting office technology such as printers, AV, video conferencing, and meeting room equipment.
Post-secondary education in a related field.
CompTIA A+ Certification.
Microsoft Certifications.

Responsibilities

Deploy and support laptops and peripherals for new and existing users, following team standards.
Provision Windows 11 devices using Intune Autopilot rather than traditional imaging, and provide Tier 1 end-user support.
Communicate clearly and professionally with customers, stakeholders, and service providers.
Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed.
Mentor and support less experienced team members, both on-site and remotely.
Ensure compliance with client IT security, technology standards, and service practices.
Follow and model Health, Safety, Security, and Environmental policies and safe work practices.
Participate in regional IT team collaboration to ensure consistent service delivery.
Contribute to continuous improvement in end-user support, service quality, and customer satisfaction.