Desk Staff - WAFC

City of Whitewater•Whitewater, WI

17h•Onsite

About The Position

This position is responsible for providing a welcoming environment and excellent customer service to all patrons as the WAFC’s first point of contact. Responsibilities include: greeting all guests, operating a POS system, concessions management, providing information and direction regarding facility programs, birthday parties, amenities, memberships, fees, hours, and facility scheduling both in-person and on the phone. Various shifts are available Monday through Friday during the following hours: 5:15 a.m. – 8:00 a.m. 8:00 a.m. – 12:00 p.m. 12:00 p.m. – 4:00 p.m. 4:00 p.m. – 7:30 p.m. Employees are not required to be available Monday through Friday for every shift. Candidates should have availability for at least some days during the week within one or more of the listed shift times.

Requirements

High school diploma or equivalent is preferred
Additional post-secondary vocational/technical course work in general office practices such as typing, filing, accounting and bookkeeping preferred
Two (2) years increasingly responsible related experience, or any equivalent combination of related education and experience, that provides requisite knowledge, skills and abilities for the position, preferred
Previous retail experience, with money handling, preferred
Ability to analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives
Ability to compare, count, differentiate, measure, copy, record and transcribe data and information
Ability to classify, compute, tabulate, and categorize data
Ability to communicate orally and in writing with participants, City personnel, Department personnel and City residents
Ability to perform cashier duties accurately
Ability to calculate percentages, fractions, decimals, volumes, ratios, present values, and spatial relationships
Ability to interpret basic descriptive statistical reports
Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria
Prior experience working with children, adults, families, and individuals with disabilities
Ability to operate equipment required to perform essential job functions, including: phone system; desktop computer; copy machine, and cash register
Proficiency in modern office practices and procedures and Microsoft Office
Ability to effectively meet and deal with the public
Ability to work effectively in cooperation with fellow employees as a member of the administrative staff team
Ability to work in and maintain an environment that deals with sensitive and confidential information
Ability to learn and manage the RecDesk Software
Ability to manage program registrations, payments, deadlines in a timely manner
Actively support the WAFC’s mission: The Whitewater Aquatic and Fitness Center is dedicated to providing our members with a clean, safe, inclusive, and accessible recreational fitness and aquatic center
Maintain patron confidentiality
Adhere to the City of Whitewater policies
Convey a courteous and professional attitude

Nice To Haves

Additional post-secondary vocational/technical course work in general office practices such as typing, filing, accounting and bookkeeping
Two (2) years increasingly responsible related experience, or any equivalent combination of related education and experience, that provides requisite knowledge, skills and abilities for the position
Previous retail experience, with money handling

Responsibilities

Greeting all guests
Operating a POS system
Concessions management
Providing information and direction regarding facility programs, birthday parties, amenities, memberships, fees, hours, and facility scheduling both in-person and on the phone
Selling admissions, memberships, punch cards, merchandise, and birthday packages using the point of sale system
Providing excellent customer service by being friendly, tactful, and courteous and by maintaining an alert and professional posture at all times
Maintaining an acceptable appearance at all times as to both dress and personal hygiene
Answering the phones promptly and giving complete and accurate information regarding facility hours, schedules, programming, rental information, birthday parties, etc.
Monitoring safety of the facility and being knowledgeable in the Emergency Action Plan
Keeping accurate records of attendance by checking-in all users of the facility
Taking reservations in-person and via telephone for facility programs
Managing concessions area, including food preparation and service, following health and safety food guidelines
Promoting facility membership, giving tours, explaining membership levels and costs, benefits, and acknowledging current membership status
Managing various insurance benefits, including insurance partners and reimbursement
Understanding Family Partnership programs, including scholarship eligibility
Understanding Corporate Membership packages
Assisting with special events when additional staffing is required
Checking-in birthday parties/groups, providing instruction and directions for birthday party customers, and assisting with room set-up and food preparation and service
Greeting groups, providing materials, directions, and taking payment upon arrival
Performing opening and closing duties as required
Maintaining a clean facility throughout scheduled shift
Operating the cash register, accurately making change, and performing end of day reconciliation and close-out
Arriving to work on time and when scheduled, and arranging for a substitute if necessary
Attending mandatory staff meetings and training sessions
Performing general office and administrative duties as assigned
Performing special projects as assigned
Cleaning and maintaining a clean and safe environment in the lobby, party rooms and fitness center, including vacuuming, sweeping, sanitizing fitness equipment, cleaning lobby single user bathrooms and fitness center single user bathrooms