Desk Operations Specialist - Therapeutic Apheresis - DOS

Mayo Clinic•Rochester, MN

3d•$22 - $30•Onsite

About The Position

The Therapeutic Apheresis Treatment Unit (TATU) is a hospital-based ambulatory outpatient/inpatient procedural area. Apheresis care is provided across the age continuum from neonate to geriatric. In TATU, apheresis refers to a number of procedures that involve the separation of whole blood into its components based on either density or size. One of the components is then collected or exchanged with the remaining components of the blood returned to the patient/donor. TATU has 15 beds and 2 chairs. Apheresis procedures are also performed in ICUs at SMH and RMH. TATU procedures include donor collections and therapeutic procedures. Donor Collections include Hematopoietic progenitor cells, Therapeutic T-cells, and CAR-T Commercial and Research. Therapeutic Procedures include Therapeutic plasma exchange, Therapeutic leukocytapheresis, Therapeutic thrombocytapheresis, Therapeutic red blood cell exchange, LDL apheresis, and Photopheresis.

Requirements

Effective communication
Excellent customer service
Conflict de-escalation skills
Able to push/pull up to 75 pounds on occasion
Flexibility which may include cross-coverage and travel depending on location
Willing to adjust work schedules in response to department or clinical needs

Nice To Haves

Experience with iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.

Responsibilities

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
Coordinates details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice.
Prepares patients, completing pre-examination record information, managing the flow of patient materials.
Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals and serves as a direct contact and resource to the patient.
Prepares orders and schedules screening tests following practice guidelines.
Measures and documents patient vitals per practice guidelines.
Schedules and reschedules tests/consults requests from various venues of communication.
Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials.
Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal and may assist the proceduralist during a procedure.
Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.
Supports access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.
Responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed.
Ensures policy enforcement and monitoring patient and visitor flow within the building.
Effective communication, excellent customer service, and conflict de-escalation skills are required.
Must be able to push/pull up to 75 pounds on occasion.
Requires flexibility which may include cross-coverage and travel depending on location.
Willing to adjust work schedules in response to department or clinical needs.