Desk Clerk - Library

Eau Claire, City of•Eau Claire, WI

3d•Onsite

About The Position

The Desk Clerk performs customer service, public desk, and clerical tasks that maintain the efficient flow of materials through Circulation Services at the L.E. Phillips Memorial Public Library. Under general supervision, the clerk provides a welcoming presence, helps customers use library services and locate materials, processes circulation transactions, and supports an orderly and safe public space. The position requires reliable attendance, effective communication, and a helpful, respectful approach to staff and the public. This is a part-time, non-exempt position averaging 19 hours per week. The proposed schedule includes a variety of daytime and evening hours and one out of every three Saturdays from 9 a.m. to 5 p.m. The starting wage is $16.61 per hour and includes a paid floating holiday.

Requirements

High school graduation or equivalent.
Experience in general computing, hardware, software, and Microsoft Office.
Excellent customer service skills, including poise in stressful situations.
Ability to establish and maintain positive, effective working relationships with staff and the public.
Ability and initiative to work independently and efficiently with minimal direction.
Ability to prioritize and multitask.
Strong attention to detail and ability to work accurately.
Ability to follow Library policies and procedures.
Ability to read, write, give, follow, and comprehend verbal and written instructions.
Effective oral and written communication skills for productive communication with staff and customers.
Frequent lifting, carrying, pushing, and/or pulling of 25–50 pounds; occasional pushing or pulling of book trucks carrying up to 150 pounds of materials.
Frequent and repeated walking, standing, sitting, climbing, reaching, bending, squatting, and twisting.

Nice To Haves

Experience in library automation.

Responsibilities

Welcome customers and help them use library services, find materials, and understand library policies and procedures.
Check materials in using the Automated Materials Handler and empty on-site book returns.
Provide basic troubleshooting for the Automated Materials Handler and self-checkout machines, and assist customers with self-checkout.
Follow procedures for renewals, reserves, overdue materials, fines, and claimed returned materials; process customer payments.
Process customer applications, address changes, and other circulation tasks in a multi-library system.
Print, sort, search, process, distribute, and troubleshoot daily paging slips.
Fill and pack courier bins, and lift and maneuver full library carts and dollies.
Assist with workflow when staff are absent or to complete daily duties and assigned tasks.
Shelve materials and perform light cleaning, including dusting, to help maintain an orderly and visually appealing library.
Communicate effectively, professionally, and honestly with staff and library visitors, following library procedures as needed.
Assist customers with meeting room reservations, room check-in and checkout, and meeting room technology.
Help with library program setup as directed.
Maintain prompt, predictable, and regular physical attendance.
Help maintain a safe, secure, and orderly public space in the library building and on the grounds.
Contribute to a positive, team-oriented work environment by being helpful, respectful, and approachable.
Serve on staff committees, participate in assigned special events or outreach, and take part in professional development activities.
Complete deliveries and vehicle transportation as needed.