Desk Clerk

Thresholds•Chicago, IL

5d•Onsite

About The Position

HOP- Westside Safe Haven (WSH), is a 13-unit low-barrier housing program that provides on-site clinical supportive services for individuals experiencing homelessness with severe mental illness, who are often reluctant to access services and/or housing. Unhoused community members with severe mental health challenges have difficulty navigating and maintaining conventional congregate shelter stays and/or housing opportunities due to their mental health symptoms, which often results in chronic unsheltered homelessness thereby increasing risk of serious injury and/or death for this vulnerable population. By employing a housing first, trauma-informed and client-centered approach, Westside Safe Haven endeavors to meet immediate needs while assisting individuals in working towards their goals.

Requirements

Passion for mental health advocacy
High school diploma or GED certificate
To be at least 21 years old
Reliable personal or public transportation to get to work location
Effective communication and relationship-building skills
Attention to detail and dependability
High School Diploma/GED required.
Must be at least 21 years of age.

Nice To Haves

Experience in related field preferred.

Responsibilities

Greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests.
Build cordial relationships with the clients and contribute to a pleasant atmosphere in the building.
Monitor security cameras and ensure doors are locked and closed.
Communicate with clinical teams verbally and through records to contribute to client recovery.
Answer and transfer phone calls, sort mail, and complete other administrative tasks.
Ensure that the building is safe and secure by greeting and checking in all residents, staff and visitors.
Log all events activities and incidents that occur during work shift.
Assist with Wellness checks and member logs.
Assist with day-to-day administrative operations.